We are not responsible for stolen, missing, or lost orders – please work with USPS or UPS to open an investigation regarding your order. 

We are not responsible for orders where the wrong address is entered. If the order is rendered undeliverable because you could not receive it, or because you entered the wrong address, we can reship if you pay for the secondary shipping.

In the case of an undeliverable order, your package will be returned to the us. We can either refund you for the order value excluding the shipping, or we can invoice you for the fee needed to re-ship the package.

General Shipping Information:
Carriers: All orders shipped via USPS/UPS.
Order Cutoff Time: Orders before 9 AM (PST) typically ship the next day. Busy periods may lead to delays.

Order Issues:

We will contact via email for any issues—check junk folders for our communication.

Local Pick-up Policy

Location: Bell Gardens, CA.

Availability: Monday-Friday (10AM-6PM) & Saturday-Sunday (9 AM-2PM)
Please note : Time subject change without notice and we will try our best to work within your schedule. 
Pick-up Instructions: We will be contacting  you via text or IG messenger. 
Upon Arrival: Text me or Ring the doorbell. 

If you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@daisysdarkdelights.com .